Terms & Conditions

When booking lessons you (the client) agree to the following:

i) The Echo Lab are not responsible for escorting children/young people and all students to and from lessons. Parent/guardians are responsible for students outside of lesson time. Parents/guardians must escort students to and from the building.

ii) The Echo Lab does not accept liability for loss or damage to pupils instruments or personal possessions.

iii) All communication regarding lessons will be provided via email communications directly from the students music tutor.

iv) All lessons must be paid for at least 48 hours in advance of the lesson occurring.

v) The Echo Lab reserves the right to refuse admittance to the lesson if payment has not been received, and the lessons will be charged until notice is provided of stopping.

vi) The Echo Lab operates a 24 hour emergency cancellation policy for sickness, any lessons cancelled with less than 24 hours notice via email will incur a charge for the cost of the full lesson.

The Echo Lab continue to teach throughout all holidays, and require two full week’s notice for holiday’s/extended breaks/occasions and stopping lessons. All lessons missed without appropriate notice will be charged at the full rate. The Echo Lab reserve the right to reschedule sessions at their (The Echo Lab’s) own discretion.

vii) The Echo Lab reserves the right to charge for any damages caused by any student/parent/guardian to any equipment/instruments or general contents/building, whether this is the cost of replacing or repairing.

viii) CCTV is installed and recording in our Music Studio to ensure safeguarding of our students, prevention and detection of crime and for protecting the safety of the public.

ix) There is a strict no food or drink policy in place in our studios for the safety of our students.

When booking rehearsal studios, you (the client) agree to the following for all three of our studios:

i) The Echo Lab are not responsible for escorting anyone using our facilities, on or off site. Parent/guardians are responsible for anyone under the age of 18 years old. The Echo Lab advise that Parents/guardians should escort those under the age of 16 to and from the building.

ii) The Echo Lab does not accept liability for loss or damage to anyone’s instruments or personal possessions, whilst on site.

iii) Instruments including but not limited to; electrical equipment, amplifiers, pedal boards, microphones that the client chooses to bring into The Echo Lab Studios, and makes use of will be done at the risk of the client and The Echo Lab will take no responsibility for any damage caused to instruments or equipment that the client brings on site.

iv) All sessions must be paid for at least 48 hours in advance of the session occurring.

v) The Echo Lab reserves the right to refuse admittance to the session if payment has not been received.

vi) Sessions missed by the client, with less than 48 hours notice will incur a charge for the full cost of the session.

vii) The Echo Lab reserves the right to charge for any damages caused by any client or personnel to any equipment/instruments or general contents/building, whether this is the cost of replacing or repairing.

viii) CCTV is installed and recording in our Music Studio to ensure safeguarding of our students/clients, prevention and detection of crime and for protecting the safety of the public.

ix) There is a strict no food or drink policy in place in our studios for the safety of our clients. This includes alcoholic drinks, which are prohibited within The Echo Lab Music Studios.

When booking recording studios, you (the client) agree to the following for use of our studio:

i) The Echo Lab are not responsible for escorting anyone using our facilities, on or off site. Parent/guardians are responsible for anyone under the age of 18 years old. The Echo Lab advise that Parents/guardians should escort those under the age of 16 to and from the building.

ii) The Echo Lab does not accept liability for loss or damage to anyone’s instruments or personal possessions, whilst on site.

iii) Instruments including but not limited to; electrical equipment, amplifiers, pedal boards, microphones that the client chooses to bring into The Echo Lab Studios, and makes use of will be done at the risk of the client and The Echo Lab will take no responsibility for any damage caused to instruments or equipment that the client brings on site.

iv) All sessions must be paid for at least 48 hours in advance of the session occurring.

v) The Echo Lab reserves the right to refuse admittance to the session if payment has not been received.

vi) Sessions missed by the client, with less than 48 hours notice will incur a charge for the full cost of the session. The Echo Lab reserve the right to reschedule any missed or cancelled sessions within 7 days of the scheduled/cancelled booking, at their (The Echo Lab’s) own discretion. If a rescheduled booking cannot be made within 7 days of the missed/cancelled session, the charge for the full cost of the session will be incurred.

vii) The Echo Lab reserves the right to charge for any damages caused by any client or personnel to any equipment/instruments or general contents/building, whether this is the cost of replacing or repairing.

viii) CCTV is installed and recording in our Music Studio to ensure safeguarding of our students/clients, prevention and detection of crime and for protecting the safety of the public.

ix) There is a strict no food or drink policy in place in our studios for the safety of our clients.

x) The Echo Lab reserve the right to withhold any and all recordings of any tracks and mixes until full payment is received.

xi) For the avoidance of doubt, payment for any mixing, mastering or recording must be made in advance of any work being carried out.

xii) The client will be made liable for any data loss or physical damage made to any computer, laptop or hard drive due to the client’s negligence.

xiii) CONTENT OF RECORDING

a. The Client warrants that nothing whatever shall be included in the Recording (or any software introduced by the Client) which constitutes a breach or infringement of any copyright or which shall be in any way illegal, scandalous, obscene or libellous and the Client will indemnify the Company against any liability in respect thereof and shall pay all costs and expenses which may be incurred by the Company in reference to any such claim. The indemnity shall extend to any amount paid on a lawyer’s advice in respect of any such claim.

b. The Company is not obligated to and generally does not keep hard or soft back-up copies of the Master Recordings, session files or any other data or audio recording related to the Master Recording after the Booking Period. It is the sole responsibility of the Client to:

b.i. Supply appropriate recordable media to the Company for the purpose of creating a back up.

b.ii. Store any session files or audio related to the Master Recording after the Booking Period.

i) The Client hereby acknowledges that the Noise at Work Regulations 1989 have established that prolonged exposure to high noise levels above 85 dB(A) may cause damage to hearing and that both studios and studio users are required by law to keep exposures as low as reasonably practicable and that accordingly.

ii) the Client shall be responsible for noise levels within the Studio

iii) high noise levels shall not be sustained for long period

iv) the Company hereby reserves the right to take such action as it may deem appropriate to maintain tolerable noise levels and that no claim shall lie against the Company in respect of inconvenience or time lost in the event of such action

v) The Echo Lab will not be liable for any hearing damage due to exposure to loud noise to any client, personnel or persons on site.

When making a purchase from the online shop you (the client) agree to the following:

i) Our acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. Please note we may reject an order if we are unable to accept it, which may be due to an error in the price or description of that Product, unavailability or technical problems, in which case we will inform you, and not charge you (and will refund you if your payment has already been made).

ii) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. All clothing products are made on demand, all sizes, weights, capacities, dimensions and measurements are of Gildan Heavy Weight Unisex.

iii) The clothing products are on pre-order, therefore you will receive the item after the pre-order date ends stated on each clothing product item.

iv) We are not responsible for delays outside our control. If our supply of any Product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

PAYMENT METHODS:

i) Ways to pay. Products must be paid for in advance. We use PayPal and Stripe as our payment providers and accept MasterCard, Visa, Solo credit and debit cards. We do not accept cash, money orders or cheques. You agree to pay all applicable fees and charges (including any applicable taxes). All prices are unit prices.

ii) Where to find the price for the Product. The price of the Product will be the price indicated on the order pages when you placed your order. There may be an extra delivery charge which will be set out to you when you place your order.

iii) What happens if we get the price wrong? It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

iv) When do you have a right to change your mind? If you are a consumer, then under the Consumer Contracts Regulations 2013, you have a right to change your mind and receive a refund within 14 days of after the day we email you to confirm that we accept your order, or, if earlier, until you start downloading or streaming that Product (in the case of digital content). Pleas note this only applies to clothing purchases.

v) If you qualify for a refund according to these terms and conditions, email us at charlotte@theecholab.co.uk

Summary of your key legal rights
 This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your Product is goods, for example a t-shirt, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
During the expected lifespan of your Product your legal rights entitle you to the following:
a)   Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b)   Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c)   Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also rights to change your mind above.
If your Product is digital content, for example digital downloads, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
a)   If your digital content is faulty, you’re entitled to a repair or a replacement.
b)   If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
c)   If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
See also rights to change your mind above

We are not liable for business losses. If you are a consumer we only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of data, loss of business, business interruption, or loss of business opportunity.

VARIATION
* We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. Changes will only apply to future purchases of Products or use of the site.